Frequently Asked…

What services can I choose from?

We offer a variety of skin care treatments, each is customisable to your individual needs, values, and wishes. If it is your first time, we recommend you book an initial facial which includes our initial consultation: we get to know you, you get to know us, and you get a feel for what to expect!

How can I book an appointment?

Our bookings page is a great way to get started! If you don’t see what you’re looking for, feel free to search our full list of services here, or reach out for more information.

Why am I required to fill out a health history form as a new client?

Your safety and the success of your treatments are of utmost importance to us. By requesting a health history form, we gather essential information about your health, allergies, or any specific conditions that may require special attention. This thorough understanding allows us to tailor our services to your unique needs and ensures a successful outcome.

The health history form will typically ask about any known allergies, previous surgeries, ongoing medical conditions, medications, and skincare products you are currently using. It is crucial to provide accurate and detailed information to help us assess any potential risks or contraindications associated with your treatments. Rest assured, your personal information will be kept strictly confidential.

Your health history form serves as a vital reference for our team. It enables our trained professionals to take appropriate precautions, make informed decisions, and customize your treatments accordingly. By being aware of your medical background, we can adapt our approach to ensure your safety, comfort, and the best possible results.

We understand the importance of confidentiality and privacy. Your health history form will be securely stored and accessible only to our authorized staff members directly involved in your care. We adhere to strict privacy regulations and maintain confidentiality at all times. For more information, see our privacy policy.

We appreciate your diligence in keeping us informed about any changes in your health or medical conditions. If there are significant updates to your health history, please inform our staff before your next appointment. This allows us to reassess and modify your treatments accordingly, ensuring your continued safety and well-being.

What are your sanitation standards?

We prioritize the health and well-being of our clients above all else. Through our experience in surgical settings, we understand the importance of sterile techniques, avoiding cross-contamination and sanitation protocols, a standard distinct from most establishments.

To safeguard the health of our clients, we follow rigorous sanitation protocols throughout our facility. Our team consistently upholds strict hygiene practices, including regular disinfection of treatment rooms, equipment, and common areas. We use hospital-grade disinfectants and adhere to industry guidelines to minimize the risk of contamination. Working at Integrated Health, we are able to rely on a team of allied health professionals. Your health and safety are our top priorities.

I’m having some trouble with the website/webshop…

Our website is still somewhat under construction. If you encounter any difficulties, we do apologise for the inconvenience! Please feel free to reach out at anytime to let us know any issues you encounter so we can help you as best we can.

We are working on streamlining the webshop at the moment, so we have temporarily hidden the webshop page. If you would like to order products, you can contact us directly and we will work on your order.

When updating the basket (new products, adding coupons) the page may go blank. Please just reload the page and it should reflect the updated information.

To checkout, please use the navigation in the header (under “Basket”) at the top of the page. We are working hard on adding an express checkout option, coming soon!

For any other issues please feel free to contact us.

Anything else I should know?

If you have any other specific questions feel free to contact us at any time!
In the meantime, feel free to explore our website for everything we currently have going on.

Refund and Returns Policy

Business license